Procedure
for consideration of applications of citizens, including individual entrepreneurs, and legal entities in the educational institution "Belarusian State University of Economics"

In accordance with Закон Республики Беларусь от 18 июля 2011 г. № 300-З «Об обращениях граждан и юридических лиц», the educational institution "Belarusian State University of Economics" (hereinafter referred to as the University) considers written, oral and electronic appeals of citizens, including individual entrepreneurs, and legal entities (hereinafter referred to as appeals).

All pplications received at the university, including those accepted at a personal reception, are registered on the day of their receipt in accordance with the established procedure.

Registered applications are submitted for consideration to the rector or his deputies in accordance with their competence. After their consideration by the rector or his deputies, appeals are submitted for execution to the structural divisions of the university responsible for their consideration.

Appeals are considered on their merits if all the issues set out in them are considered, appropriate measures are taken to protect, ensure the implementation, restore the rights, freedoms and (or) legitimate interests of applicants, and responses are sent to them in written, oral or electronic form.

Responses to appeals are given within the time limits established by Закон Республики Беларусь от 18 июля 2011 г. № 300-З «Об обращениях граждан и юридических лиц».

The deadline for consideration of applications is calculated from the day following the day of their registration at the university.

Written requests must be considered no later than fifteen days, and requests that require additional study and verification - no later than one month, unless another period is established by legislative acts.

If certain actions (performance of works, provision of services) or receipt of information from a foreign country within a period exceeding one month are required to resolve the issues set out in the requests, a written notification is ent to applicants no later than one month from the day following the day of receipt of the requests about the reasons for exceeding the monthly period and the terms the commission of such actions or the timing of consideration of appeals on the merits.

Appeals that (for which):

contain threats to life, health and property, inducement to commit an illegal act, or the applicant otherwise abuses the right to appeal.